Warranty for noobfactorywatches.shop products is 180 days from date of purchase(model dependent and at the discretion of our mechanics). Please note that the warranty does not cover normal wear and tear of parts such as case, glass or strap/bracelet. The warranty does not cover any damage on any part of the watch resulting from abnormal use, lack of care, negligence, accidents, incorrect use of the watch and non observance of the directions provided by noobfactorywatches.shop. Replacements due to faulty water resistance is not covered.

Please save the printed order confirmation. This order confirmation is your warranty. For all other inquiries concerning shipment and returns, please contact us via the contact page. Please note that the customer is responsible for the cost of sending the product back to noobfactorywatches.shop. In addition to the cost of return shipping, you are also responsible for the shipping cost of the 2nd posting upon the completion of the repair process. Items lost in transportation will not be compensated for. Return against cash on delivery is not accepted. For more details please see here

You must notify us of your decision to return your faulty product for repair. The notification must be done to noobfactorywatches at gmail.com with your order number attached. The message must contain the following information: your order number, problems of the watch and the name of the defective or damaged product you wish to repair.

Please note that we only stock spare parts for products that are in the current collection. We do not provide parts for models no longer sold.